IT Management

How it works

Digital Business Options will enter into a relationship with your company to manage and support your IT Infrastructure functions. This includes everything from Internet circuits, Virtual Private Networks (VPNs) to corporate servers along with accompanying desktop clients, networking, and operating systems.

Whether you need someone to manage your IT functions or to supplement your current IT staff, DBO can provide the required resources.

You are in control:

With DBO’s IT Managed Services, you maintain control and ownership of your assets and IT vision while we assume the day-to-day responsibility for the management and operational support of your IT infrastructure. Partnering with DBO allows you to focus on more vital issues, while depending on DBO's depth and breadth of services to support your Information Technology requirements.

Build Competitive Advantage

DBO’s IT Managed Services gives you the flexibility to create a stronger competitive edge than ever before. Here's what it can mean to you and your IT operations:

Maximizes the efficiency and cost-effectiveness of your IT resources so that you can remain focused on running your business.
Improves strategic business initiatives due to your ability to quickly respond.
Centralizes the administration of your IT portfolio providing added productivity and reduced downtime.
Streamlines and standardizes your asset procurement.
Leverages our skilled resources who are knowledgeable in state-of-the-art technologies. This saves you the time and cost of re-training or recruitment.

HelpDesk Service:

Digital Business Options offers several Help Desk programs to meet our customer’s requirements. We offer phone support as well as on-site support with a variety of guaranteed response times. Determining whom to call to resolve a specific issue is no longer a problem. Access to all IT support is accessible via a single call to our Help Desk.

Help Desk Services Include support for:

Configuration and support for networked servers including Proxy servers, Terminal servers, Application servers as well as file and print servers.
Configuration, deployment and support for your workstations including operating systems, network configurations and desktop applications.
Configuration and support for your remote clients including configurations for dialup, DSL and cable connections.
Configuration and support for your phone system. Adds, changes, deletes and moves to your phone and voicemail systems are accomplished with a single call to our Help Desk.
Configuration, monitoring and support of networked devices including firewalls, VPNs, routers, switches and wireless access points.
Centralized deployment of anti-virus software to your servers and workstations.
Centralized backups of your corporate data.
Backups of your network component’s configuration files. These files are used to replace a network device with its last known configuration to ensure interoperability with the infrastructure when the device is replaced.
Monitoring and support of your data circuits.

Project Management

As your infrastructure requires enhancements, DBO can provide the resources to plan and implement your IT projects.

A key component to the success of a project lies in the ability to have all of the required equipment available per the time schedule outlined in the project plan and to remain within the constraints of the budget.

DBO’s procurement service ensures that the correct equipment is ordered and received in a timely manner by centralizing and staging the equipment prior to implementing the solution at your site.

Equipment procurement services include equipment ordering, scheduling, receiving, staging, shipping, and handling.

DBO monitors the procurement process and responds to production scheduling issues ensuring that they are resolved in a timely manner to save time and money while ensuring that the project is a success.

Network and Server Infrastructure

Digital Business Option's Engineers will meet with you to determine the scope of the project regarding your network and server requirements.

A proposal will be developed and presented to you for your review and approval.

A project plan will be developed reflecting all of the tasks, responsible parties and completion dates. When you have approved of the plan, our technicians will configure all networking and server components and stage them in our lab. We will then implement the fully functional infrastructure to support your business.

Infrastructure services includes:

Design your network to maximize throughput to meet the demands of your applications
Define your firewall requirements to protect your network and servers
Manage the installation of the required circuit(s) including those that provide access to the Internet via T-1, DSL, Cable or dial-up access
Configure, stage and install firewalls, routers, switches, bridges, hubs and wireless access points per your network design specifications
Establish Virtual Private Networks (VPNs) that permit secured access to your networked resources via an Internet connection between two or more branch offices or between your office and your remote location (i.e. your home, or hotel when you are on the road)
Establish server security policies that will dictate the file system and directory structures that will maintain all of your organization’s files in a manner that abides by the established security policy
Configure, stage and install servers responsible for authentication, file and print services, DNS, WINS, NTP, WWW and FTP services etc…
Establish an Anti-virus policy and install protective software on servers and workstations as well as an update procedure to ensure that all machines are utilizing the most current anti-virus definition files
Configure Servers and PCs to allow users to authenticate and gain access to your network resources and the Internet

Staging and System Integration

Digital Business Option’s staging facility ensures that all components are available, configured and tested with a system configuration replicating your site prior to the on-site installation and turn-up. Our staging and system integration service along with a Site-Survey provides a turnkey network implementation solution that ensures a one-site-visit system installation.

We simulate the customer’s network infrastructure to ensure interoperability and performance.

Our Staging Procedure includes:

Receiving the equipment required for a complete site configuration
Unpacking the equipment and inspecting for damaged or missing items
Assembling equipment and cabling per the site-design specification
Powering up to execute self-test diagnostics
Processing return materials authorizations (RMA) for failed components
Loading configuration data and options per customer site specifications
Testing the operation of the fully configured system and applications
Documenting information, such as make, model, serial numbers, and shipping information
Tagging capital assets (optional)
Shipping of equipment to allocated sites

On-Site Installation

Digital Business Options delivers quality on-time installation services for business and home office environments utilizing its network of Service Engineers. These Service Engineers are trained and certified by Digital Business Options to deliver onsite services for the products that we install.

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Types of Networks

We configure, install and support both wired and wireless networks.

Network Security

We understand the need to protect your network and can configure and install Firewalls, VPNs and anti-virus software.