What types of server monitoring models
are available to me?
The models outlined below provide your organization with
either an automated or fully manned proactive solution for maintaining your
mission critical servers.
Should your needs
differ from the models presented below, we'll be happy to configure a model that satisfies
your requirements.
Model 1: Server Monitoring - Basic
This service provides automated monitoring of
mission critical servers, providing automated notification.
The following features apply:
-
Automated server monitoring during normal
business hours, or on a 24 x 7 basis
-
Real-time fault detection
- Instant notification to a customer
designated technical contact via email or pager
-
Monthly activity summaries and network availability
reports
Model 2: Server Monitoring -
Advanced
This advanced service provides proactive
monitoring of your mission critical servers and reports
problems to a designated contact within 15 minutes. The
following additional features apply:
- Remotely manned server monitoring
during normal business hours, or on a 24 x 7 basis
-
First - level problem resolution
-
Automatic escalations to ensure trouble
tickets are processed in a timely manner
-
Trouble ticket tracking against carrier or responsible
vendor
-
Initiate the dispatching of technicians and
hardware service providers
- Web presentation of online trouble
ticket tracking database
-
Monthly trouble ticket report summaries and
server availability reports
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Network Technicians
Do you hold your breath when you walk
into the office in the morning not knowing whether your
network is functioning or not? Our NOC
will alert you when your network device or server fails.
This allows you to
take corrective action and keep your users happy.
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CEOs and CFOs
Your Network support staff,
partnering with our
Proactive monitoring services will increase network
and server
availability while decreasing costs related to staffing
requirements and outages.
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